Our Approach

The core of Vencore’s business analytics capability is structured data-driven improvement. Vencore’s cadre of highly qualified LSS professionals apply their talent, experience, and innovative thinking to increase efficiency and performance, saving our clients millions of dollars. We are experts in leveraging LSS techniques in unique implementations to improve strategy and alignment with external customers, and examine organizational goals, objectives, cultures, systems, and the human element for the purpose of executing ground-up sustainable improvement and full-scale integration.

Vencore leverages industry best practices to drive transformation. Two of the more commonly used approached are DMAIC and DMADV.

To improve an existing service or product,  DMAIC is used to:

  • Define – and prioritize the opportunities, clearly defining the boundaries, the value and the outcomes
  • Measure – the current as-is state by mapping the product/service flow, observing and gathering data, and capturing the various value streams
  • Analyze – the current conditions via LSS techniques such as process mapping, cycle time calculations, control charts, and failure mode and effects analysis, etc.
  • Improve – the current state by brainstorming improvements and use of Design For Six Sigma (DFSS) techniques, creating the ideal and improved (to-be) processes
  • Control – the improved state and sustain the improvements through metrics and proactive monitoring of implementation

Vencore uses Define-Measure-Analyze-Design-Verify (DMADV) to create a new service, product, or support technology insertion/upgrade:    

  • Define – Much like DMAIC, the define stage is where opportunities are defined and prioritized, clearly defining the boundaries, the value, and the outcomes
  • Measure – The current as-is state by mapping the product/service flow, observing and gathering data, and capturing the various value streams
  • Analyze – the current conditions via LSS techniques such as process mapping, cycle time calculations, control charts, and failure mode and effects analysis, etc.  
  • Design – Different than DMAIC, in this approach, the new future state is re-designed incorporating improvements and critical-to-customer (CTC) and critical-to-quality (CTQ) requirements
  • Verify – Verification of the improvements and new design are determined by the end-users